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Contact Us
Have a question about your audit, billing, or the product? We're here to help. We aim to respond within one business day.
Get in touch
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Email support
[email protected]For all enquiries — audits, billing, feedback, and bugs. We reply within one business day.
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Response time
We aim to respond to all support emails within one business day(Monday–Friday, UK hours). For urgent billing issues, include “URGENT” in your subject line.
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About us
Site Diagnostics is operated by Spring Software Ltd, registered in Gibraltar. For formal/legal correspondence, refer to our Terms of Service for registered address details.
Common questions — check these first
I paid but haven't received my report yet
Reports are delivered by email within a few minutes of purchase. Please check your spam/junk folder first. If it's been more than 15 minutes, email us with your order reference and we'll resend it immediately.
Can I get a refund?
We offer a full refund within 24 hours of purchase if you're not satisfied. Simply email us with your order reference and reason. See our Terms of Service for the full refund policy.
Can you run an audit on a staging or password-protected site?
The scanner works on any publicly accessible URL. Password-protected staging environments are not currently supported. For staged sites, consider temporarily making the page public, or contact us to discuss options.
I found an issue with my audit results — they seem wrong
Our scanner is automated and occasionally a site's technology can affect certain checks. Email us your URL and the specific finding — we'll investigate and, where confirmed, re-run your scan at no charge.